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Use cases & customer stories

Recognise your own process

Eight processes our AI agents handle from start to finish: four for your customer contact, four for your employees. Each with what the agent does, in which systems, and an example conversation.

Book a demoHow we work

What our customers say

Organisations that already let Konversaitional do the work.

  • Portrait of Nicolas De Wilde

    “We are able to improve our AI assistants on a daily basis, improving customer satisfaction and employee productivity.”

    Nicolas De WildeCEO, GDW De Wilde & Partners
  • Portrait of Joannes Verbeke

    “Using Konversaitional as a customer-facing add-on for our platform has made all the difference in user experience.”

    Joannes VerbekeCEO, Risolto BV

AI agents for your customer contact

Konversaitional Contact

Your agent resolves customer requests, on every channel, in every language. Not just answers: the agent looks up, registers, changes and follows up in your systems.

Payments & payment plans

The problem

Questions about outstanding amounts and payment arrangements come in on every channel. Looking up each file, making a proposal and registering the plan costs your team hours, while the customer waits for an answer.

What the agent does

The agent explains what is outstanding and why, proposes a payment plan within your rules, registers it in your systems and confirms it to the customer. Exceptions go to a colleague with the full context.

Channels
Webchat here, but just as easily WhatsApp, email or phone: your customer chooses.
Systems
Billing, case management, ERP
Your Konversaitional AgentWebchat
  1. Customer: I got a reminder for an invoice. Can I pay in instalments?
  2. Your Konversaitional Agent: I found your file. I can propose a payment plan in monthly instalments. Shall I set it up?
  3. Customer: Yes, please.
  4. Payment plan registered in the file
  5. Your Konversaitional Agent: Done. You'll receive the confirmation and the payment details by email.

Customer story

De Wilde & Partners

Bailiffs and debt collection

De Wilde & Partners, a Belgian bailiff firm, uses Konversaitional Contact for its conversations with debtors, from the first contact to the resolution of the file. The agent explains what is outstanding, proposes payment plans within the firm's rules and registers them in the file.

“We are able to improve our AI assistants on a daily basis, improving customer satisfaction and employee productivity.”

Nicolas De Wilde, CEO, GDW De Wilde & Partners

Customer story

A Flemish university hospital

Healthcare, patient billing

At a Flemish university hospital, Konversaitional Contact supports debtor management. Patients with questions about their hospital bill get an explanation of the outstanding amount and can request a payment arrangement.

See it in a demoMore about Konversaitional Contact

Status & changes

The problem

"What's the status of my file?" is a question that comes back every day. Your team looks it up in the back-end, answers, and then still has to process a change of address or new details. Over and over again.

What the agent does

The agent gets the current status from your back-end and explains the next step in plain language. Changes such as a new address, contract details or contact details are processed straight away in the right system.

Channels
On the phone in this example. The same agent also answers on WhatsApp, email and webchat.
Systems
Case management, CRM
Your Konversaitional AgentPhone
  1. Customer: What's the status of my file? And I've moved.
  2. Your Konversaitional Agent: Your file is being processed, the next step is checking your documents. What's your new address?
  3. Customer: Kerkstraat 12 in Ghent.
  4. Address updated in the case management system
  5. Your Konversaitional Agent: Noted. You'll receive the confirmation by email.

Customer story

De Wilde & Partners

Bailiffs and debt collection

Debtors want to know where their file stands and pass on new details. At De Wilde & Partners, the agent gets the state of the file from the case management system and processes the changes, on the channel the debtor chooses.

See it in a demoMore about Konversaitional Contact

Intake & documents

The problem

A claim, a new client, a patient intake: something is almost always missing. Your team emails back and forth to collect documents, then retypes everything.

What the agent does

The agent collects the information and documents needed, checks whether everything is complete, asks for what's missing and registers the file in your systems, documents included.

Channels
Documents come in via webchat, WhatsApp or email, on the channel your customer already uses.
Systems
Case management, CRM, document management
Your Konversaitional AgentWebchat
  1. Customer: I'd like to report water damage.
  2. Your Konversaitional Agent: Sorry to hear that. Send me a few photos and your policy number, and I'll create your claim right away.
  3. Customer: Here are the photos and my policy number.
  4. Claim registered, photos added to the file
  5. Your Konversaitional Agent: Your claim is registered. Only the repair quote is still missing. You can add it here later.
See it in a demoMore about Konversaitional Contact

Email handling

The problem

The shared inbox fills up every day. Someone has to read every email, decide who picks it up and copy the data into the systems before the real work can start.

What the agent does

The agent reads incoming emails, answers what it can handle and routes the rest to the right colleague, with the data already filled in in your systems.

Channels
Mostly email, but the agent picks up the same question via webchat, WhatsApp or phone.
Systems
CRM, case management, ERP
Your Konversaitional AgentEmail
  1. Customer: Subject: new account number. From next month I'll pay from a different account. Can you update that?
  2. Bank details updated in the CRM
  3. Your Konversaitional Agent: Thank you for your message. Your new account number is registered and applies from your next payment.
See it in a demoMore about Konversaitional Contact

Contact, Employees, or both

A debtor asks for a payment plan, an exception needs internal approval, an employee completes it with the agent and the customer is informed automatically. One connection to your systems serves both products.

Go to the use cases for your employees

AI agents for your employees

Konversaitional Employees

The agent guides your employees through the process and takes the actions in your systems, so your people have time for their real work.

Step-by-step guidance

The problem

Processes live in the heads of experienced colleagues. New and less experienced employees have to ask, search or wait, and vacancies stay open.

What the agent does

The agent walks every employee through the process step by step, collects what's needed and carries out the steps in your systems. So anyone can do the job, trained on the job by an experienced AI agent.

Channels
In Microsoft Teams, Slack or Google Chat: where your people already talk.
Systems
CRM, ERP, HR, case management
Your Konversaitional AgentMicrosoft Teams
  1. Employee: It's my first contract change for a customer. Where do I start?
  2. Your Konversaitional Agent: Let's do it together. Which customer is it, and what changes?
  3. Employee: Customer Peeters, the contract term is being extended.
  4. Contract change prepared in the CRM, approval started
  5. Your Konversaitional Agent: Everything is ready. As soon as your team lead approves, the customer gets the confirmation.
See it in a demoMore about Konversaitional Employees

Document processing

The problem

Invoices, certificates, forms: someone has to open them, pick out the right data and retype it all. Work nobody likes to do.

What the agent does

The agent reads uploaded documents, filters out the relevant information and completes the process in your systems. Nobody has to be an "inputter" anymore.

Channels
Via Microsoft Teams in this example, or by email, Slack or your own interface.
Systems
ERP, case management, HR
Your Konversaitional AgentMicrosoft Teams
  1. Employee: Here are this week's supplier invoices.
  2. Invoices read and registered in the ERP
  3. Your Konversaitional Agent: All registered. Two invoices are missing a purchase order number. Shall I ask the supplier for it?
  4. Employee: Yes, go ahead.
See it in a demoMore about Konversaitional Employees

Updating files & records

The problem

After every call or visit, the file needs updating, often in several systems. It gets left for later, or only half done.

What the agent does

The employee says in a few words what has changed. The agent updates the customer file and the records in the right back-end systems and confirms what was changed.

Channels
From Slack, Microsoft Teams, Google Chat or WhatsApp: a short message is enough, even on the road.
Systems
CRM, case management, ERP
Your Konversaitional AgentSlack
  1. Employee: Just visited customer Van Damme. New contact person is Sarah Claes, and invoices now go to their head office.
  2. Contact person updated in the CRM, billing address changed in the ERP
  3. Your Konversaitional Agent: Both changes are done. Would you like a visit report in the file as well?
See it in a demoMore about Konversaitional Employees

Complete customer view

The problem

Customer data is spread across different systems, each with its own number. Employees search, combine and interpret it all themselves, while the customer is on the line.

What the agent does

The agent gets the customer's data from all your systems, links it even when each system uses a different identifier, and presents what matters in this situation, according to your rules. Not document search: live customer data, consolidated.

Channels
In Google Chat, Microsoft Teams or Slack, or straight in your own interface.
Systems
CRM, ERP, billing, case management
Your Konversaitional AgentGoogle Chat
  1. Employee: Customer Janssens is calling about the last delivery. What should I know?
  2. Data combined from CRM, ERP and billing
  3. Your Konversaitional Agent: Last week's order was delivered in full, one invoice is open and an earlier complaint has been resolved. Under your rules, you can offer a redelivery free of charge.
See it in a demoMore about Konversaitional Employees

How we work

Live in five steps

We set it up with you. Then you're in control.

See how we work
  1. Step 1

    We get to know you

    We map your communication flows and processes. Where does your team lose time? Where do customers get stuck?

  2. Step 2

    Connect your channels and data

    WhatsApp, email, phone, your CRM or your case management system.

  3. Step 3

    An agent made to measure

    We set up the agent, decide what happens when, and train it on your data and knowledge.

  4. Step 4

    Smarter every day

    We test for edge cases and fine-tune before go-live.

  5. Step 5

    Your agent is live

    We go live and train your team to make changes themselves.

Ready to meet your AI agents?

Book a demo

From conversation to completion, shown on your own process.

  • Takes only 30 minutes
  • See Konversaitional in action, on your own process
  • With a real use case from your industry

After the demo, we start with one process: live within a few weeks, with success criteria we agree on in advance.