AI agents for customers and employees

From conversation to completion

AI agents that don't just talk, but get the work done in your systems. For your customers and for your employees.

Two products

One promise, two products

Konversaitional Contact for your customers, Konversaitional Employees for your employees. The same platform, the same approach.

Konversaitional Contact

AI agents for your customer contact

Your agent resolves customer requests, on every channel, in every language.

Your customer chooses the channel: phone, WhatsApp, email or chat.
The agent gets information from your systems and acts on it: registers, updates, plans and follows up.
It recognises your customer on every channel and knows the history.
When needed, a colleague takes over with the full context.

Discover Konversaitional Contact

Konversaitional Employees

AI agents for your employees

The agent files it, books it and follows it up.

The agent guides employees step by step through every process.
It collects what's needed, registers it in the right systems and follows up until the process is done.
It reads documents and completes the process. Nobody has to retype anything.
It works where your people already are: Teams, Slack, WhatsApp or phone.

Discover Konversaitional Employees

In your organisation, the agent gets your own name.

The problem

Every day, hours go into work that distracts

Customers and employees want things done. Now, not later.

Customer contact

Your customers expect more

Customers lose time waiting for an answer.
Your team answers the same questions, day in, day out.
Following up on requests takes hours you don't have.
Customers have to tell their story again every time.

Internal

Your employees expect more

Processes get stuck between people and systems.
Employees keep switching between systems.
The tasks nobody wants to do keep piling up.
Vacancies stay open, but the work doesn't go away.

Half solutions

Why most solutions stop halfway

Giving an answer is not the same as getting something done. This is how common solutions compare with Konversaitional.

Swipe sideways to see the whole table.

Common solutions and Konversaitional compared on ten points
What you get	Chatbot or FAQ	AI in your helpdesk	DIY with Copilot or ChatGPT	Konversaitional
AI-native from the start	No	No	Partly	Yes
Does the work in your systems	No	Partly	No	Yes
You adjust it yourself, in plain language	No	Partly	Partly	Yes
One conversation across all channels	No	Partly	No	Yes
Every language, also on the phone	Partly	Partly	Partly	Yes
Governance and central management	Partly	Partly	Partly	Yes
A/B testing	Possibly	No	Possibly	Yes
Continuous evaluation and summaries	No	Partly	Possibly	Yes
Data privacy	Possibly	Possibly	Possibly	Yes
Vendor-independent AI	Possibly	Possibly	No	Yes

A general comparison, based on how these solutions usually work. Every product is different; in a demo we show it on your own process.

Contact, Employees, or both

Not or, but and

Choose Contact, Employees or both. Together, they carry a process from your customer to your employee, and back again.

One process, from start to finish

1. Contact
A customer asks for a payment plan
On WhatsApp, a customer asks to pay in instalments. The agent checks the file and proposes a plan.
2. Exception
An exception needs approval
The requested plan falls outside the rules you've set. The agent prepares the request for your team, with all the context.
3. Employees
Your employee completes it with the agent
The agent puts the request to the right employee, processes the decision and registers the plan in your systems.
4. Automatic
The customer is informed automatically
The customer knows right away where things stand, on the channel where the conversation started.

Connect once, use twice

The systems that serve your customers are usually the same systems your employees work in. One integration serves both Contact and Employees, with the same data, rules and control.

You start with one process. The second product follows when you're ready.

Why Konversaitional

Why organisations choose Konversaitional

Does the work
Our agents don't just answer questions. They look up, register, change and follow up in your systems: create a case, register a payment plan, update a status.
You're in control
You set rules, tone and knowledge in plain language, the way you'd brief a new colleague. Your own process owners adjust the agent without a developer, and changes are live immediately.
One conversation across all channels
Phone, WhatsApp, email and chat, with the same knowledge and context. Your customer starts on WhatsApp and calls later? Nobody has to tell the story twice.
Every language, also on the phone
Your customer speaks Polish? So does your agent. On the phone, too. Everyone is helped in their own language, detected automatically, in chat and on the phone. You write the instructions once, with no separate flow per language.