Platform and features
Why you can trust Konversaitional
Konversaitional Contact and Konversaitional Employees run on one platform. It connects to the systems you already have, works on every channel and in every language, and keeps you in control of what your AI agents do.
You're in control
Set up in plain language
You explain the work to your AI agent the way you'd brief a new colleague. We set up the agent with you, and then you're in control.
With the Prompt Wizard, your process owners describe rules, tone and knowledge in plain language. No flowcharts, no developer. Your process changes? You change the agent yourself, and the change is live immediately.
Integrations
Connects to the systems you already have
Your case management, CRM, ERP, HR or billing system, including sector software and older packages. We always choose the strongest connection possible.
“Through the API where possible, through the screen where necessary.”
- First choice
Existing MCP connector
Many applications already have an MCP connector. Then we use it: the fastest route to a reliable connection.
- Second choice
Custom connector on the API
No connector available? Then we build one on your system's API, to read and write data.
- Fallback
Browser integration
If a system has no usable API, the agent works through the screen, the way an employee would. Only when nothing else is possible.
Connect once, use twice
The systems you use to help customers are usually the same ones your employees work in. One integration serves both Konversaitional Contact and Konversaitional Employees, with the same data, rules and governance.
More about connectionsChannels and languages
One conversation across all channels
Your customers and employees choose how they get in touch. The agent is there on every channel, with the same knowledge and the same context.
Channels
- Phone and voice
- Webchat
- SMS
- Microsoft Teams
- Slack
- Your own interface
- API
Every language, also on the phone
The agent detects the language of whoever gets in touch and answers in that language, in chat and on the phone. No separate flow per language: you write the instructions once.
Recognises your customer on every channel
Everyone who gets in touch is identified as a contact. AI links the same person across channels, using context from your systems and from past conversations. A customer profile with the full history builds up automatically, so nobody has to tell their story twice.
Insight and independence
You see what happens, and you choose
No black box: you can follow every conversation and every action. You're not tied to one AI vendor, and your employees use AI within the rules you set.
Insight and control
Dashboards show what your agents do and how well they do it, with evaluation scores per conversation. A full audit trail records which action was taken in which system, and when.
Independent of AI model and vendor
We work with OpenAI, Anthropic, Google and others. You can switch models and bring your own API keys. As the models improve, so do your agents.
Controlled AI chat for employees
Your employees chat with AI through the platform instead of public AI tools. Every conversation is monitored, with roles and permissions, a full audit trail, GDPR compliance and your choice of AI model. From the chat, they move straight on to the agents that complete your processes.
Security and compliance
Secure, compliant and accountable
What your IT, security and procurement teams want to know, in one place.
GDPR compliant
Konversaitional is fully GDPR compliant, including the customer profiles built across channels.
EU-based AI providers where needed
When a scenario requires it, we work with AI providers based in the EU.
Role-based access
You decide per role who can see and change what.
Clear boundaries for data
You set which data and systems an agent can access, and what an agent may do there.
Full audit trail
Every conversation and every action is recorded, so you can always trace what happened and why.
Hosting and certifications: details on request.
Request the details
Ready to meet your AI agents?
From conversation to completion, shown on your own process.
- Takes only 30 minutes
- See Konversaitional in action, on your own process
- With a real use case from your industry
After the demo, we start with one process: live within a few weeks, with success criteria we agree on in advance.
