Pricing
Fairly priced, only for real usage
You pay a fixed monthly price for your edition and a price per conversation. Not per user, per agent or per process: only when your customers or employees actually use Konversaitional.
The principle
Two building blocks, one clear invoice
Our AI agents don't just answer questions: they complete them in your own systems. That's why we keep pricing simple and fair.
A fixed monthly price for your edition
You choose an edition per product: Standard, Pro or Custom. It includes every channel, unlimited teams and agents, and the features of that edition.
A price per conversation
On top of that, you pay for what your agents actually do: every chat conversation, every employee question and every phone call. The more you prepay, the lower the price per conversation.
Not per user, agent or process
Set up as many agents, teams and processes as you like. You don't pay for licences, you pay for completed conversations.
Contact and Employees
The same prices for both products. Using both? Then you choose a combined edition that costs less than two separate editions.
Editions
Choose the edition that fits you
Every edition exists for Konversaitional Contact, for Konversaitional Employees and for both together. An upgrade takes effect immediately.
Everything to get started
Standard
Every channel, your knowledge base, integrations with your systems, and roles and permissions.
- Every channel of your product
- Knowledge base and integrations with your systems
- Unlimited teams and agents
More control and insight
Pro
Everything in Standard, plus an audit trail, advanced reporting, version control and testing of your agents.
- Everything in Standard
- Audit trail and advanced reporting
- Version control and A/B testing of your agents
Tailored to your organisation
Custom
Everything in Pro, plus your own AI key, autonomous agents and the Konversaitional API.
- Everything in Pro
- Your own AI key (BYOK)
- Autonomous agents and the Konversaitional API
We're happy to discuss the price of your edition and conversations in person, based on your own processes and volumes.
Features
Features per edition
| Feature | Standard | Pro | Custom |
|---|---|---|---|
| Contact channels | Web chat, email, WhatsApp, inbound and outbound calls | ||
| Employees channels | Microsoft Teams, Slack, Google Workspace | ||
| Unlimited teams and agents | Included | Included | Included |
| Prompt Wizard | Included | Included | Included |
| Knowledge base: documents and FAQ | Included | Included | Included |
| Integrations with your systems (MCP) | Included | Included | Included |
| GDPR-compliant | Included | Included | Included |
| Roles and permissions | Included | Included | Included |
| User evaluation | Included | Included | Included |
| Audit trail | Not available | Included | Included |
| Advanced reporting | Not available | Included | Included |
| Agent version control | Not available | Included | Included |
| A/B testing | Not available | Included | Included |
| Autonomous conversation evaluation (Contact) | Not available | Included | Included |
| Autonomous prompt improvement (Contact) | Not available | Included | Included |
| eBox enterprise integration (Employees) | Not available | Included | Included |
| Your own AI key (BYOK) | Not available | Not available | Included |
| Autonomous agents | Not available | Not available | Included |
| Konversaitional API | Not available | Not available | Included |
Fair pricing
Always fair: you pay only for real usage
Your invoice shows what your agents actually did. So you never pay too much.
1. One message is one answer from the agent
Someone asks a question, the agent answers. Even when that answer comes in several parts, it counts as one message. You pay for what the agent generates, not for what your customers or employees type.
2. A phone call counts as one conversation
Per answered inbound call and per answered outbound call, whatever the duration. Calls that don't connect are free.
3. We bill your actual usage
Behind the scenes, every message and every phone call uses credits. Your invoice shows your actual number of messages and calls: a short conversation costs less, a long one more.
4. Prepaying costs less
The bigger the package you prepay, the lower your price per conversation. Prepaid credits are valid for 12 months, and you get a notification at 80% and at 100% of your balance.
5. Everything is visible
You see every message and every conversation in your dashboard. So you always know what you're paying for.
Examples
What counts as one conversation?
Four situations we count as one conversation. Your invoice follows the actual number of messages and phone calls.
Chat conversation with a customer
Web chat, email, WhatsApp
- Example
- A customer asks on WhatsApp about the status of their file. The agent answers and updates the address straight away.
- Counts as
- One defined conversation with one customer
Question from an employee
Microsoft Teams, Slack, Google Chat
- Example
- An employee asks in Teams for the full customer view and asks one follow-up question.
- Counts as
- One question with one follow-up
Inbound phone call
Phone
- Example
- Someone calls in French about an invoice. The agent agrees a payment plan.
- Counts as
- One answered call, whatever the duration
Outbound phone call
Phone
- Example
- The agent calls a customer with a payment reminder.
- Counts as
- One answered call
Data and integrations
Connecting to your systems
Our agents complete requests in your own systems, such as an ERP, a CRM or a case management system. To do that, they need an integration.
Through your vendor's connector
Ideally we connect through an MCP connector offered by your system's vendor. Ask your vendor whether that connector exists and whether it needs to be activated; Konversaitional then connects to it.
A custom connector
If your system has no connector, Konversaitional builds a custom one, on quote. The price depends on what your system allows and on how reusable the connector is.
Konversaitional through a partner
Through a reseller partner, you sign the contract directly with Konversaitional, at the same prices. With a managed service provider, that partner is your contact for contract, invoicing and support, and sets its own prices.
FAQ
Frequently asked questions
Your price? Let's calculate it together
We discuss actual prices in person. In a 30-minute demo, we calculate together what Konversaitional costs and delivers for you, with your own volumes.
- A concrete price for your own volumes
- The edition that fits your processes
- What it delivers, with your own figures