Integration in your organisation
Your brand, your telephony, your systems
Konversaitional adapts to your organisation, not the other way round. Your customers see your brand, your agents take part in your telephony and your own applications drive the platform through APIs.
Your brand
Your customers see your brand, not ours
The webchat is fully white label: colours, fonts and layout follow your branding. On WhatsApp and similar channels the agent works from your organisation's own business account.
What that means
- The webchat gets your colours, fonts, logo and layout, with no mention of Konversaitional.
- On WhatsApp and similar channels the agent works from your own business account, with your name and number.
- Your customer never sees Konversaitional, only your organisation.
- The agent speaks in your tone and carries the name you choose.
Email and telephony also run through your own addresses and numbers.
Administration APIs
Your own applications drive the platform
Beyond the conversations themselves, Konversaitional has administration APIs through which your own applications drive the platform: deliver recordings for analysis and manage complete campaigns.
What the administration APIs do
- Upload recordings of phone calls between customers and your employees for analysis.
- Manage complete campaigns: create them, deliver contacts and content, follow up.
- Everything you do through the APIs shows up in the same dashboards and audit trail.
The administration APIs are meant for your own applications and for your integration partner.
Telephony
Your agents take part in your own PBX
With the telephony connector you connect Konversaitional to your existing phone system (PBX). The connector is installed on-premise, in your own network, and makes the agents a full part of your telephony.
What the telephony connector does
- Connects your PBX to the agents: inbound calls go to the agent, the agent calls out through your PBX.
- Transfers to an employee happen inside your own telephony, with full context.
- Installed on-premise: your telephony stays in your own network.
Which phone systems qualify is something we look at together with your IT team.
For other agents
An MCP server for your own agents
Konversaitional has an MCP server of its own. It lets other AI agents, such as personal agent tools like Claude Code, perform a number of actions on the platform. This feature is in beta.
What you do with it
- A personal agent tool such as Claude Code connects to Konversaitional and performs actions on it.
- The same standard as our own connections: MCP, with roles and permissions.
- The number of actions grows during the beta. Which actions are available, you hear in the demo.
Beta: the MCP server for other agents is available to customers who want to test along. Features and actions may still change.
Ready to meet your AI agents?
From conversation to completion, shown on your own process.
- Takes only 30 minutes
- See Konversaitional in action, on your own process
- With a real use case from your industry
After the demo, we start with one process: live within a few weeks, with success criteria we agree on in advance.
