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Features

Everything the platform does for you

From the Prompt Wizard to the Konversaitional API: every feature explained, with why it matters and which edition it comes in. So you know right away what you need.

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Editions

Three editions, the same foundation

Every feature below states the edition it comes in. Standard has everything you need to start; Pro and Custom build on it.

  1. Standard

    Everything to get started

    Every channel, your knowledge base, integrations with your systems, and roles and permissions.

  2. Pro

    More control and insight

    Everything in Standard, plus an audit trail, advanced reporting, version control and testing of your agents.

  3. Custom

    Tailored to your organisation

    Everything in Pro, plus your own AI key, autonomous agents and the Konversaitional API.

The full comparison per edition is on the pricing page.See the features per edition

Build and manage

Your agents in your own hands

You set up agents in plain language, organise them in teams and keep every change under control.

  • Prompt Wizard

    What it is
    With the Prompt Wizard you describe in plain language what your agent does: the rules, the tone and the knowledge. No flowcharts, no developer.
    Why it matters
    Your process owners change the agent themselves. When your process changes, the change is live immediately.

    Included inStandardProCustom

  • Unlimited teams and agents

    What it is
    You create as many agents and teams as your processes need. Agents work together in a team, each with its own task.
    Why it matters
    You don't pay per agent or per team, so you mirror your organisation without counting licences.

    Included inStandardProCustom

  • Knowledge base: documents and FAQ

    What it is
    You load documents and frequently asked questions into the knowledge base. The agent uses that knowledge in every conversation.
    Why it matters
    Answers come from your sources, not from the internet. When a document changes, the agent works with the new version right away.

    Included inStandardProCustom

  • Agent version control

    What it is
    Every change to an agent is saved as a version. You see who changed what and when, and go back to a previous version when needed.
    Why it matters
    You can improve with confidence: a change that doesn't work is rolled back without losing anything.

    Included inProCustom

  • A/B testing

    What it is
    You run two versions of an agent side by side and compare the results on real conversations.
    Why it matters
    You decide on numbers which instructions, tone or approach works best.

    Included inProCustom

Channels and connections

Reachable everywhere, connected everywhere

The agent works on the channels your customers and employees already use, and in the systems your team works in.

  • All channels of your product

    What it is
    Konversaitional Contact: webchat, email, WhatsApp and inbound and outbound telephony. Konversaitional Employees: Microsoft Teams, Slack and Google Workspace.
    Why it matters
    Your customers and employees choose how they get in touch. The agent is there on every channel, with the same knowledge and the same context.

    Included inStandardProCustom

  • Integrations with your systems (MCP)

    What it is
    The agent reads and writes in your own systems through MCP: your vendor's MCP server, a custom MCP server or a connection through a browser session.
    Why it matters
    So the agent doesn't just answer questions, it completes them: updating a case, registering an appointment, changing a status.

    Included inStandardProCustom

  • eBox enterprise integration (Employees)

    What it is
    The agent connects to eBox Enterprise, the Belgian government's digital mailbox for companies.
    Why it matters
    Official government messages flow into the same processes as your other communication, instead of a separate mailbox someone has to check.

    Included inProCustom

  • Konversaitional API

    What it is
    With the Konversaitional API your own applications talk to the agents directly, and you build Konversaitional into your own interface or processes.
    Why it matters
    You're not limited to the standard channels: you decide where and how the agent appears in your organisation.

    Included inCustom

Quality and insight

Better every day

You see how your agents perform, and the platform helps them improve.

  • User evaluation

    What it is
    Customers and employees rate their conversation with the agent. You see those scores per conversation.
    Why it matters
    You hear right away where an agent falls short, from the people who had the conversation.

    Included inStandardProCustom

  • Autonomous conversation evaluation (Contact)

    What it is
    The platform evaluates every customer conversation itself: was the request completed, was the tone right, did the agent follow the rules?
    Why it matters
    No need for spot checks: every conversation is evaluated, and you see right away where it can improve.

    Included inProCustom

  • Autonomous prompt improvement (Contact)

    What it is
    Based on the evaluations, the platform proposes improvements to the agent's instructions.
    Why it matters
    Your agent gets better every day, without your team rewriting every instruction themselves.

    Included inProCustom

  • Advanced reporting

    What it is
    Dashboards show what your agents do and how well they do it: per channel, per team and per conversation, with evaluation scores.
    Why it matters
    You steer on numbers: where the agent completes the work, where people take over and where your processes can be tuned.

    Included inProCustom

  • Audit trail

    What it is
    Every conversation and every action is recorded: which action, when, in which system, with what result.
    Why it matters
    You can always trace what happened and why. That is what your IT, security and compliance teams ask for.

    Included inProCustom

Security and autonomy

Your rules, your keys

You decide who may do what, which AI models you use and how far your agents act on their own.

  • GDPR-compliant

    What it is
    Konversaitional is fully GDPR-compliant, including the customer profiles that build up across channels.
    Why it matters
    You use AI for customer contact and internal processes without putting your privacy obligations at risk.

    Included inStandardProCustom

  • Roles and permissions

    What it is
    You decide per role who may view, change and publish agents, and which data and systems an agent has access to.
    Why it matters
    Process owners work independently, within the limits you set.

    Included inStandardProCustom

  • Your own AI key (BYOK)

    What it is
    You use your own API keys with OpenAI, Anthropic, Google or another AI provider. The agents then run on your contract with that provider.
    Why it matters
    You keep the agreements with your AI provider in your own hands, for example on data processing and location.

    Included inCustom

  • Autonomous agents

    What it is
    Agents that complete processes on their own, without anyone starting a conversation: at set times or as soon as something happens, such as a new email or a changed status.
    Why it matters
    Repetitive work nobody has to trigger: the agent does it at the right moment and records every step.

    Included inCustom

Which edition fits you?

The pricing page shows all features per edition side by side. The price of your edition and your conversations is something we discuss personally, with your own volumes.

See pricing

Ready to meet your AI agents?

Book a demo

From conversation to completion, shown on your own process.

  • Takes only 30 minutes
  • See Konversaitional in action, on your own process
  • With a real use case from your industry

After the demo, we start with one process: live within a few weeks, with success criteria we agree on in advance.